Return & Refund Policy

Last Updated: August 2026

At The House of Aarvi, we carefully inspect our products before dispatch to ensure that you receive your order in proper condition.

Please read the following Return and Refund Policy carefully before placing your order.

1. Eligible Returns

Returns are accepted only in the following situations:

  • The product is received damaged.
  • The product has a manufacturing defect.
  • The product received is materially different from the product description, such as a significant fabric mismatch.

Returns are not accepted simply because of a change of mind, personal preference or minor differences in colour.

2. Unboxing Video

Customers are strongly required to record a clear, continuous video while opening the parcel.

The unboxing video should show:

  • The unopened package.
  • The package being opened.
  • The product and its condition immediately after opening.

For damaged, defective or incorrect-product claims, the unboxing video may be required to verify the condition of the parcel at the time of delivery.

3. Return Period

Eligible return requests must be reported within 2 days of delivery.

Please contact us as soon as possible with:

  • Order number
  • Clear photographs or videos of the issue
  • Description of the problem
  • Unboxing video, where applicable

Return requests submitted after the applicable return period may not be accepted.

4. Damaged or Defective Products

If you receive a damaged or defective product, please contact The House of Aarvi within the return period.

After reviewing the claim, we may request additional photographs, videos or other information before approving the return.

Once the return is approved, the customer may be asked to send the product back to us as instructed.

5. Product Colour Variation

Slight colour differences between the actual product and photographs or videos may occur due to lighting, photography conditions, camera settings and individual screen displays.

Minor colour variation does not qualify as a product defect or a valid reason for return.

6. Fabric and Product Description

If the fabric or a significant product characteristic is materially different from what was stated in the product description, the customer may contact us for a return review.

Minor variations in fabric texture, embroidery, embellishments or finishing may occur and do not necessarily constitute a defect.

7. Stitched and Custom-Stitched Products

Stitched and custom-stitched products are non-returnable and non-exchangeable.

This includes products that have been specifically stitched or prepared according to customer-provided measurements.

Please review the product details and Stitching Policy carefully before selecting a stitching option.

8. Embellishments and Handwork

Products containing hand-applied embellishments such as beads, sequins, embroidery, tassels or similar decorative elements may experience minor variation or occasional loosening during handling or transit.

Such minor variations are a characteristic of these garments and do not automatically qualify as a manufacturing defect.

9. Exchange

Exchange requests are subject to the same eligibility requirements as returns.

Stitched and custom-stitched products are not eligible for exchange.

For an approved defective or damaged product, The House of Aarvi may provide an exchange or another appropriate resolution depending on product availability.

10. Refunds

Once an eligible returned product is received and inspected, the refund process will be initiated within 2 working days after approval.

The final refund amount and method will depend on the applicable payment method and the circumstances of the approved return.

11. Products That Are Not Eligible for Return

Returns are not accepted for:

  • Custom-stitched products
  • Stitched products
  • Products that have been worn, used, washed or altered
  • Products damaged after delivery due to customer handling
  • Products returned without following the return process
  • Returns requested after the applicable return period
  • Minor colour differences caused by photography or screen settings
  • Minor variations in handmade embellishments or finishing
  • Change of mind or personal preference

12. Order Cancellation

Order cancellation requests should be made within 24 hours of placing the order.

Once an order has been processed or shipped, cancellation may no longer be possible.

13. Contact for Returns

For return or refund assistance, contact:

The House of Aarvi
Surat, Gujarat, India
Email: houseofaarvi48@gmail.com
Phone / WhatsApp: 8306923616

Please include your order number and a clear description of the issue when contacting us.

The House of Aarvi reserves the right to review each return request and determine eligibility according to this policy.